شمعة بوكيه ورد

Order Processing and Delivery:

Commencement of Order Processing: Upon receipt of an order, we will immediately commence the processing. Our objective is to expedite the dispatch process.

Delivery Schedule: Orders from our existing inventory are expected to be delivered within 5 to 15 working days, subject to courier availability.

Operational Hours: 

Please be aware that our operating hours are from Sunday to Thursday, 9 AM to 5 PM. Delivery schedules may be affected during seasonal or religious holidays.

Order Status: 

Orders in the 'processing' phase are being prepared for dispatch. Any requests for changes or cancellations are best addressed at this stage. After dispatch, it becomes increasingly difficult to modify or cancel orders. Orders marked as 'completed' in our system cannot be altered or canceled.

Shipping Methodology:

We utilize various trusted shipping methods to assure the safe and timely delivery of your orders. Our shipping partners are carefully selected for their reliability and efficiency.

Returns Policy:

For details regarding our returns policy, including conditions and procedures for return, please refer to our dedicated returns policy page.

Customer Inquiries:

Should you have any questions or require further assistance, please contact us via email. Our team is committed to providing support and ensuring customer satisfaction.