FAQs
Frequently Asked Questions For Customers:
Have questions? We’re here to help
Our platform offers a wide range of decor and furniture items for homes, including sofas, tables, lighting, rugs, wall art, and more.
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. Details are provided at the checkout.
We partner with reliable shipping carriers to ensure timely delivery of your orders. Shipping options, estimated delivery times, and tracking information are provided during checkout.
We have a straightforward return and refund policy. If you’re not satisfied with your purchase, you can return the item(s) within a specified period for a refund or exchange. Please refer to our Returns & Refunds page for details.
Yes, we work closely with reputable vendors to ensure that all products listed on our platform are authentic and of high quality. Customer satisfaction is our top priority.
Once your order is shipped, we’ll provide you with a tracking number and a link to track your package online. You can also monitor the status of your order through your account dashboard.
Depending on the order status and vendor policies, you may be able to cancel or modify your order. Please contact our customer support team as soon as possible for assistance.
Our customer support team is available via email, phone, or live chat to assist you with any questions or concerns. Visit our Contact Us page for more information on how to reach us.
Frequently Asked Questions For Vendors:
Have questions? We’re here to help
Our platform is a digital marketplace focused on decor and furniture for homes. We target customers seeking quality products for their living spaces.
To list your products, you’ll need to create a vendor account. Once registered, you can easily upload product details, images, and set pricing.
We have a transparent fee structure. Please refer to our vendor agreement or contact our support team for detailed information on fees.
Our platform provides a user-friendly dashboard where you can manage orders, track shipments, and communicate with customers. We also offer integration options for smoother order processing.
We provide dedicated vendor support, training materials, and resources to help you optimize your listings and grow your sales on our platform.
We facilitate secure online transactions and provide multiple payment options for customers. Vendors receive payments based on our agreed-upon terms and payout schedules.
Yes, vendors have the flexibility to set discounts, run promotions, or offer special deals. Our platform supports various promotional tools to help vendors boost sales.
We have guidelines for product quality, descriptions, and images to ensure a consistent and positive shopping experience for customers. Details can be found in our vendor onboarding materials.
We have a clear return and refund policy outlined for vendors and customers. Our support team is available to assist with any customer complaints or issues that arise.
Vendors have access to detailed sales reports, analytics, and performance metrics through their vendor dashboard. This data helps vendors make informed decisions and optimize their offerings.